Finding the right mortgage product for each customer
Our Mortgage Advisers offer mortgage advice to our customers. Whether our customers are looking to buy their first house or are moving up the property ladder, our Mortgage Advisers are there to help every step of the way. You will see your customers based on leads and appointments that have been booked for you; this could be in your base branch or one of the branches within your area. The end result is the same though, it’s all about our customer and what is right for them. Our Mortgage Advisers need to have a CEMAP (or equivalent) qualification.
Who’s right for these roles?
We’re looking for people with commitment. Commitment to our customers. Commitment to our organisation. And commitment to the team. We like to employ people who really care about their work and the people they work with. You’ll need to be an honest, trustworthy, enthusiastic, positive, imaginative and tactful professional.
Experience in a customer-facing role is essential. You’ll have been successful within a mortgage role and have proven experience of exceeding your goals and objectives; you’ll thrive working with teams; you’ll be comfortable taking on responsibility and you’ll be an expert relationship builder.
But above all you will want to work for a business that takes its responsibilities for service and quality seriously and promotes a culture of customer service excellence for everyone.
Where can you go from here?
You could develop into a Team Leader, or you could take advantage of our training to work towards being our next fantastic Branch Manager.