How your application will be handled

Our HR Administration Team take care of all incoming applications and will be your main point of contact with us, ensuring that we handle all personal details sensitively and responsibly.

• If you’ve applied for a specific role they will send your details to the relevant manager.
• If you’ve applied speculatively, they will acknowledge your application and keep your details on file for 6 months. During that time your skills and experience will be reviewed against all new vacancies. If a match becomes available they will pass on your details to the relevant manager.

The selection process

Once the recruiting manager has received your information, they will review your application against the person specification for the role. If you look like a good match they will be in touch with you to arrange interviews and/or assessments.

The interview and assessment process

The type of interview or assessment we use varies depending on the requirements of the role we are recruiting for. We’ll let you know which type of interview or assessments apply to the role you have applied for in advance of your interview.

Telephone Interview

Some of our departments conduct telephone interviews. The recruiting manager will call you in advance to arrange a convenient time to talk and the actual interview will usually take around 20 minutes. You’ll be given further information about the position and asked some general questions about your suitability for the role. This is normally used as a first stage interview to determine whether you will be offered a more in-depth face-to-face interview.

Competency Based Interview

Most people will be offered a face-to-face competency-based interview that takes around an hour. These interviews enable us to find out what kind of situations you have previously experienced and how you dealt with them. Each question is designed to highlight specific skills and behaviours you would need to show in order to be successful in the role.

Role Plays

Our role-plays take around 20 minutes and are designed to give you the opportunity to demonstrate the skills and behaviours you'd need to fulfil the role successfully.

For example, a role-play for the call centre will focus around your telephone skills, whilst a role-play in the Branch Network will focus around customer service and sales skills.

Skill testing

For some roles we conduct specific skills tests. Where suitable, we’ll send you a practice leaflet for you to prepare in advance. These can include:

• Numeracy
• Verbal reasoning
• Management scenarios
• Technical abilities

We’ve designed our Recruitment Process to give you the best possible chance of showcasing your skills and abilities. As well as convincing us why we should offer you the job! It’s also very much a two-way process, so you’ll also have the chance to find out more about us and why you’ll be happy working for us.

We’re always open to applications from great people so if you’re not suitable for one role you could be suitable for another – that’s why we encourage you to keep applying.