Our Society, Your Society
Yorkshire Building Society has over 3.5 million members, over 4,000 employees and assets of over £30 billion.
As a mutual organisation, we’re proud of the fact that we're owned by our members, and not external shareholders. It brings a whole range of benefits for our members and just as many for you too.
Mutuality makes all the difference
We’re committed to remaining a mutual organisation, as it allows us to provide real value for our members over the long-term. Put simply, being a member of a mutual organisation means that our customers are our owners. As we answer to them, it gives us a greater understanding of what their needs are and more importantly, how to meet them.
We’re as equally committed to the concept of Treating Customers Fairly (TCF). In other words, making sure they get a fair deal. This ranges from providing them with clear information before, during and after the point of sale, to ensuring that our products and services deliver what they promise. When our customers are happy, so are we.
Where the money goes
Banks, like a PLC, have external shareholders rather than members. One of the principle responsibilities of a PLC Board is to ensure those shareholders receive a dividend each year, so ploughing profits back to benefit customers isn’t necessarily a priority. The chart below highlights how our mutual status allows us to give our members far greater attention.
You’ll find all kinds of people working here; people of all ages, backgrounds and levels of experience. We fully believe that this is one of the reasons why we’re so successful.
That said, there are certain qualities you’ll find in all our people. An enthusiasm for our customer, our product and for offering the best level of service possible. It’s this common passion that allows our innovation and creativity to shine in our industry.